Shipping Information

 FREE IN-STORE PICKUP | FREE SHIPPING ON ORDERS OVER $150 | FREE GIFT WRAPPING


Shipping Rates

Curate store currently offers delivery within Australia. Shipping rates are based upon weight and delivery location.

Shipping Rates start from $6.95

These rates are calculated at the checkout based upon your postcode. We currently do not offer express shipping, if you require your order urgently please email hello@curatestore.com.au and we will do our best to accomodate this request. 

 

FAQ

What if I’m not home to receive my delivery?

If the driver attempted delivery but no one was home, or it wasn’t safe to leave the parcel unattended, the redelivery process is simple:

  • The driver will leave a card and scan the parcel if it’s available for redelivery.

  • The receiver will get an email notification (if their email address was used for the original booking).

  • The receiver will follow the instructions and book a redelivery.

  • If it’s not booked for redelivery within five days, the parcel will be returned to Curate Store and another delivery method will need to be arrange. 

Responsibility is placed on the customer to keep on top of tracking status. If an undelivered package is not redirected within 5 business days, the courier will return the package to us. All returned packages will be at the cost to the customer.

 

Can you deliver my order to my work address? 

You bet! In fact, we prefer it! Just make sure you include your business name in the check-out so our delivery driver can find you easily and a phone number in case the driver has trouble finding you.

 

When should I expect to receive my order?

Please Allow 1-2 business days for your order to be despatched from our warehouse. Once your order is processed you will receive an email with tracking information. Using the tracking information sent out to you is the best way to keep an eye on your package as it makes its way to you! Delivery times are estimated by your location and are to be used as a guide only. Please allow up to 10 business days for domestic orders. Although we endeavour to ship items out as quickly as possible, there may be some delay public holidays. If for any reason your despatch time is likely to fall outside of our lead times, we will be in contact to advise you of the delay, we thank you for your patience and understanding.

 

Do you ship internationally? 

We currently do not offer international shipping, although we are always happy to help accomodate request, just send us a message via email.

 

Do you offer in-store pickup? 

Yes, we do! On the Cart page select the Pick-up option. Please note some products are only available for pick up. When your order is ready for collection (usually the next business day) we will be in contact with you and you can collect any time during our regular business hours.

 

 

Purchasing and Shipping Policy 

When placing an order, it is vital that you double check you have entered correct and clear delivery information, your phone number and if applicable the phone number of the person receiving the delivery.

Incorrect delivery details can lead to delays, lost or returned parcels. Costs in resolving issues relating to incorrect delivery details are at the expense of the customer.

During busy times and bad weather, understandably delivery time may be extended. The customer understands that we rely on a third party to make the delivery and once parcel has been collected, delays are out of our control.